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  1. Consumer Perceptions and Expectations of Service Quality: Assessment through SERVQUAL Dimensions
  2. CUSTOMER EXPECTATIONS AND PERCEPTIONS OF SERVICE QUALITY OF MOBILE PHONE SERVICE PROVIDERS IN KERALA - A GAP ANALYSIS
  3. ASSESSMENT OF DONOR SERVICE QUALITY AT NATIONAL BLOOD SERVICE ZIMBABWE USING SERVQUAL INSTRUMENT
  4. Moderating Effect of Administrative Role in the Relationship Between the SERVQUAL dimensions and Quality Service Provisions of Local Government in Dhaka City
  5. Integrated Usage of the SERVQUAL and Quality Function Deployment Techniques in the Assessment of Public Service Quality: The Case of Ardahan Municipality
  6. Customer Service Quality Assessment within the Industrial Corporation Applying the Servqual Tool
  7. Analysis of Expectations and Perceptions of the Customers in Sports and Healthy Life Centers for Service Quality (Sample of Afyonkarahisar Province)
  8. Analysis of Service Quality on Academic Information System toward User Satisfaction Using Kano Method Base on SERVQUAL Dimensions (Case Study: Academic Information System on STT Wastukancana Purwakarta)
  9. ASSESSMENT OF LIFE INSURANCE SERVICE QUALITY DIMENSIONS AND CUSTOMER SATISFACTION THROUGH THE SERVPERF MODEL
  10. SERVQUAL Method in Retail Service Assessment